Nineteenth Hole Wines

Shipping FAQs

Q. Can I send wine if I live in a state where you don't ship?
A. Yes, you may purchase wine, as long as you are over 21 from any state. However, it must be delivered to one of the states eligible for delivery.

Q. Do I need to sign for the delivery?
A. Someone age 21 or older must sign for the delivery. Carriers will make up to three tries for delivery and signature.

Q. Can someone else in the household sign for it?
A. As long as the person is over 21, they can sign and accept your shipment. The carrier will request a photo id as proof of age.

Q. What if I am not home?
A. If you may not be home during this time, consider sending your wine to a business or alternate address. The carrier can not leave the package without an adult signature.

Q. How long does it take to get my shipments?

A. Depending on where the order is being shipped, standard orders generally take 2-7 business days to arrive at their destination. We'll typically ship ground but in the summer in many states we suggest two-day shipping and there is an extra charge for this service.

Q. What is your refund policy, say for instance the wine is tasting off?

A. We will replace the bottle or credit you for the bottle not meeting your satisfaction.

Q. What shipping company do you use?

A. We ship our products through UPS.

Q. Do I have to pay Sales Tax on my order?

A. State sales tax will be applied to orders according to the following schedule: AZ 7.80%; CA 9%; CT 6.0%; FL 6%; ID 6.0%; IL 8.5%; IN 6.0%; LA 4.0%; MI 6.0%; NC 6.75%; ND 7.0%; NE 5.5%; NV 6.5%; NJ 7.0%; NY 8.0%, SC 6.0%; TX 8.25%; VA 5.0%; VT 6.0%; WV 0%; WA 7.5%; WI 5.0%; WY 0%.

Q. Are there any restrictions on the type of address where you ship?
A. By law, alcohol cannot be shipped to PO Boxes or APO/FPO addresses. Plus, there are a few states with specific zip code restrictions.

Q. What if there is a problem?
A. If there is evident carrier damage, please let them know upon delivery. Then call us and we will replace it for you. Also, please call or write customer service if there are any other issues or questions. We'll take care of it right away. Your satisfaction is our guarantee.

Q. Do you ship all year round?
A. My Wines Direct ships year round, though we do not ship on major holidays or on weekends. Additionally, in the event of extreme weather conditions (i.e. heat and/or cold),
Q. Why do these rules seem so complicated?
A. Wine and alcohol are categories still heavily regulated by state restrictions, and we comply with these in each of the states we ship to.

Q. Will shipping open up in all states soon?
A. There are several organizations we belong to that support efforts to make direct to consumer shipping easier and more available. These include:

State Regulations

QUANTITY LIMITS: Some states have restrictions on the amount of wine that can be shipped to a household in specified time periods.


Shipment quantities are regulated in the following states,
with the terms listed below:
State   Alcohol Limit   Limit Interval
11
Colorado   24 bottles   per month
11
Idaho   24 bottles   per month
11
Illinois   24 bottles   per month
11
Iowa   18 liters   per month
11
Louisiana   48 bottles   per year
11
Minnesota   24 bottles   per month
11
Missouri   24 bottles   per month
11
Nebraska   9 liters   per month
11
Nevada   144 bottles   per year
11
New Hampshire   60 bottles   per year
11
New Mexico   24 bottles   per month
11
North Carolina   24 bottles   per month
11
North Dakota   9 liters   per month
11
Oregon   24 bottles   per month
11
South Carolina   24 bottles   per month
11
Texas   3 gallons   per month
11
Vermont   24 bottles   per month
11
Virginia   24 bottles   per month
11
Washington   24 bottles   per month
11
West Virginia   24 bottles   per month
11
Wisconsin   9 liters   per year
11
Wyoming   24 bottles   per year

 

Returns
We're committed to 100% customer satisfaction! If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be emailed in to us within 30 days of the delivery date! If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can’t take back any empty bottles! If you find any errors regarding type of wine and vintage, please let us know immediately. All such communication should be emailed to our shipping department right away.

Our company will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you or refund your purchase price. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment.

All wine sold is guaranteed to be good. Sometimes in a lot you can have a bad bottle. If for any reason you feel the wine is not good, you need to obtain a return authorization number. To get this number, go to the contact us tab on the main page our site. You may call or email us and we will give you a return authorization number within 24 hours. You can call the customer service number and leave your full name, invoice number, address, phone number and time you can be reached on the answering machine, but it will take up to 48 hours to respond to your call.

If the wine is bad we will REFUND YOU THE ENTIRE PURCHASE INCLUDING ALL SHIPPING CHARGES. PLEASE BE AWARE THAT UNLESS THE WINE IS BAD OR DAMAGED DURING SHIPPING YOU CANNOT RETURN YOUR PURCHASE. ALL SALES ARE FINAL.

 


Call us at 707-529-6458 if you have questions